{"id":21759,"date":"2021-02-25T12:33:59","date_gmt":"2021-02-25T12:33:59","guid":{"rendered":"https:\/\/www.townhousehotels.nl\/frequently-asked-questions-about-the-payment-link"},"modified":"2023-12-21T12:00:01","modified_gmt":"2023-12-21T12:00:01","slug":"faq-payment-link","status":"publish","type":"page","link":"https:\/\/www.townhousehotels.nl\/en\/faq-payment-link","title":{"rendered":"Frequently Asked Questions about the Payment Link"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_2004829783\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1703\" src=\"https:\/\/www.townhousehotels.nl\/wp-content\/uploads\/2021\/02\/Lobby-huiskamer-lounge-hoek-bibliotheek-Townhouse-Design-Hotel-Maastricht-scaled-1.jpg\" class=\"bg attachment-original size-original\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2004829783 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 100px;\n}\n#section_2004829783 .section-bg img {\n  object-position: 52% 52%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1385721940\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-2056594608\">\n\n\t<div id=\"col-1813392775\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1856253711\" class=\"text\">\n\t\t\n<h1>Frequently Asked Questions about the Payment Link<\/h1>\n\t\t\n<style>\n#text-1856253711 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Why have I received an email to complete the payment through a payment link instead of charging the credit card I provided?<\/h3>\n<p>Since the introduction of the new European PSD2 directive, it is no longer possible for hotels to charge credit cards. When you make a reservation that requires an advance payment or guarantee, we will send an email with a payment link to complete the payment directly to us. Only when the payment is completed, the reservation is final.  <\/p>\n<h3>How does the payment link work?<\/h3>\n<p>When you make a reservation that requires a payment before arrival, you will receive an email with a link to make the payment to us. Only when the payment via the payment link has been completed, the reservation is final. If there is no payment, we will send a reminder. After the expiry of the final payment date, we will automatically cancel the reservation.   <\/p>\n<h3>What happens if I cancel my booking?<\/h3>\n<p>Our cancellation policy is unchanged: with a flexible reservation it is possible to cancel free of charge up to 24 hours before arrival and you will get the money back. With a non-refundable reservation it is not possible to get the money back from the reservation in case of a cancellation. <\/p>\n<h3>How do you store my payment details?<\/h3>\n<p>All payment data is securely stored in accordance with the legal requirements at Ingenico, the transaction processor that LBG Hotels uses.<\/p>\n<h3>What happens with the credit card details I provided while making my booking when I pay with the payment link?<\/h3>\n<p>The credit card details entered during the booking process will not be used.<\/p>\n<h3>Why do I have to pay within the specified period?<\/h3>\n<p>A reservation is only final when the amount has been paid. In the case of a non-refundable reservation, this means that payment must be made immediately. Flexible reservations can be paid up to 24 hours before arrival. This replaces the direct charging of the credit card.   <\/p>\n<h3>Which payment methods can I use to complete the payment?<\/h3>\n<p>It is possible to pay with iDeal, ECMC, Visa or American Express.<\/p>\n<h3>Why does the amount via the payment link not match what I have booked?<\/h3>\n<p>If the amount differs, the tourist tax and green fee were not included in the reservation. This is then added to the amount in the payment link. <\/p>\n<h3>What is PayByLink?<\/h3>\n<p>We send the payment link with the help of PayByLink, the service with which we cooperate to make payments. PayByLink offers a secure payment solution as a replacement for charging the credit card. <\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1385721940 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21759","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions about the Payment Link | Townhouse Hotel<\/title>\n<meta name=\"description\" content=\"Frequently Asked Questions about the Payment Link | Townhouse Hotel &amp; Apartment Maastricht, Limburg, The Netherlands.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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