Information Covid-19

Providing hospitality is what we do best, caring for our guests and staff has the highest priority. We follow the measures of the RIVM so we can offer you a pleasant and healthy stay. On this page you will find an overview of all the measures we can take in all our hotels.

General measures

• Stay home if you have symptoms, such as a runny nose, sneezing, coughing, sore throat or fever.
• Keep as much as possible 1.5 meters distance.
• Wash your hands regularly.
• Do not shake hands.
• Use paper tissues and throw them away immediately after use.
• Cough and sneeze into the inside of your elbow.
• Pay preferably with pin, or contactless.

In addition, we apply these measures:

• Starting point are the measures and guidelines of the RIVM; we adhere to these.
• We ensure regular disinfection of exposed surfaces such as door handles, card terminals and elevator buttons with antibacterial liquids.
• In public areas, we offer disinfectants to our guests.
• We comply with procedures for dealing with colleagues who are ill.
• Fitness and wellness areas (if present in the hotel) are open within the measures of the RIVM.
• We ask all guests to follow any additional instructions provided by the hotel.

Covid-19 government measures (Force majeure)

If the (local) government introduces mandatory Covid-19 measures, which make it impossible to travel, or which result in an event having to be rescheduled or cancelled due to government measures, then:

• The hotel will mark the value of the reservation as a credit with a validity date of 12 months from the date the initial reservation was made.
• This is only possible for a flexible (refundable) reservation.
• The credit can be used within 12 months when making a new reservation.

If the room rates then are higher than at the time of the reservation, the excess amount must be paid.